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Conversations

Recent Conversations
Conversations 1 - 20 of 1244
Photo of Charmaine Petersen
Xero Accounting Software
I was wondering when Xero will be integrated into Front Desk? I had a conversation last year with one of the technicians who mentioned it...
  • 15 me toos
  • 36 replies
  • Idea
  • Planned
Photo of Timothy
Xero integration beta testing
Smartsoft is pleased to announce that we have now completed the Xero integration and are in the final stages of internal testing and do...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Jess
Calculations of the utilisation tool in Insights
We have been experimenting with the utilisation tool and have come across the below issues: DNA’s are currently being included as utilis...
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Tony Taddeo
PracSuite Survey
Thank you to everyone who participated in the recent PracSuite user survey. With the information gathered we were able to gain some exce...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Libertyh39#
We'd like to be able to track the number of clinic visits the patient has had with us.
Under "Clinic Notes" we'd like to be able to track the number of clinic visits the patient has had with us. When we print out the "Appoin...
  • 1 me too
  • 2 replies
  • Idea
Photo of Gary Simpson
Utilisation Widget in Insights
Trouble with some calculations of the utilisation tool
  • 1 me too
  • 1 reply
  • Problem
  • Not a Problem
Photo of Nathan
How to manage stock in Front Desk
Stock Control in Front Desk Front Desk includes stock control features to help manage the inventory of products sold at your practice. T...
  • 1 me too
  • 0 replies
  • Article
Photo of Timothy
Your first 6 months’ Tyro terminal rental can be waived
            Our friends at Tyro are offering to waive the first 6 months’ terminal rental for new customers that apply before December ...
  • 1 me too
  • 0 replies
  • Article
Photo of Timothy
Web Appointment Book and Insights Dashboard pre-release 7.2.0
3/12/2018 Front Desk Web Appointment Book and Insights Dashboard pre-release version 7.2.0 is now available to download from the Support ...
  • 1 me too
  • 0 replies
  • Article
Photo of Joyaa Antares
"FrontDeskANZHealth.dll" infected - please advise
Hi crew,Just installed 18.2.4 on a laptop and had the message from the laptop's virus scanner, Avast: "We have moved FrontDeskANZHealth.d...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Vital Core
Transfering money from 1 billing account to another
Can Smartsoft look at some method to transfer money from one billing account to another. Often a patient has credit in one account that t...
  • 5 me toos
  • 3 replies
  • Idea
Photo of Ellee Wynne
Ability to apply discount when billing
Hi Guys, We are a natural health clinic and we give patients discounts on their supplements for their birthday day etc. We currently do...
  • 8 me toos
  • 3 replies
  • Idea
  • Planned
Photo of Scott
New Patient vs Guest Patient booking
Hi guys, we have been using online bookings for a while now and would like to suggest an edit for future updates if possible. We have a ...
  • 3 me toos
  • 5 replies
  • Idea
  • Implemented
Photo of Atlas
Paperless Receipting
Im trying to set up Paperless receipting. Under System info/Defaults/ the receipt/bill/payment box doesn't seem to be there.  Can we do p...
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Kristina
Appointment Types Being Able to be Divided into Schedules
We have multiple services at our practice and within each service we have multiple appointment types.  We have divided the services into ...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Admin
One patient receiving SMS hours after it has been sent
Out of all of the SMS messages that we send each day, we have one patient that continually receives it up to 7 hours after the time it ha...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Craig Sperling
Online Booking Gateway: Multiple Available Appointment Types
In our clinic most of our practitioners have different intervals for a Standard and New Client.For the longer New Client times we set asi...
  • 1 me too
  • 2 replies
  • Idea
Photo of Meaghan - KingsWilliam Natural Health Care
Question about NextAppointment tag
Hi everyone, This is a bit tricky to explain. We have an SMS reminder setup for our patients with the <<NextAppointmentInPeriod>> tag.....
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Dr Goran
Patient Responding to SMS Reminder With Emoji
When a patient receives an appointment reminder and responds with a thumbs up emoji to indicate they are coming, we receive a response in...
  • 4 me toos
  • 3 replies
  • Problem
Photo of Rebecca
Automated SMS reminders
Hi, I would love frontdesk to automatically send the SMS reminders to my patients, without us manually doing it through the reports and u...
  • 12 me toos
  • 9 replies
  • Idea
  • Planned