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Conversations

Recent Conversations
Conversations 1 - 20 of 1232
Photo of Craig Sperling
Online Booking Gateway: Multiple Available Appointment Types
In our clinic most of our practitioners have different intervals for a Standard and New Client.For the longer New Client times we set asi...
  • 1 me too
  • 1 reply
  • Idea
Photo of Meaghan - KingsWilliam Natural Health Care
Question about NextAppointment tag
Hi everyone, This is a bit tricky to explain. We have an SMS reminder setup for our patients with the <<NextAppointmentInPeriod>> tag.....
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Dr Goran
Patient Responding to SMS Reminder With Emoji
When a patient receives an appointment reminder and responds with a thumbs up emoji to indicate they are coming, we receive a response in...
  • 4 me toos
  • 3 replies
  • Problem
Photo of Rebecca
Automated SMS reminders
Hi, I would love frontdesk to automatically send the SMS reminders to my patients, without us manually doing it through the reports and u...
  • 11 me toos
  • 9 replies
  • Idea
  • Planned
Photo of Paul Bramley
Check in kiosk
Our clinic is getting rather large and we have seen at our doctors surgery they use the Jayex check in kiosk for patient arrivals and to ...
  • 10 me toos
  • 10 replies
  • Idea
  • Not Planned
Photo of Maryann Royes
Can I Export Third Party Billing Info?
I'm wanting a report that just has all of our third party billing information on it: Insurance Name, Address, Contact Phone, etc but I ca...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Steven
Official - Allied Health Recovery Request Form
Smartsoft has been working with SIRA over the last few weeks to develop the latest version (August 2016) of the Allied Health Recovery Re...
  • 1 me too
  • 2 replies
  • Article
Photo of Charmaine Petersen
Xero Accounting Software
I was wondering when Xero will be integrated into Front Desk? I had a conversation last year with one of the technicians who mentioned it...
  • 15 me toos
  • 35 replies
  • Idea
  • Planned
Photo of Brian Campbell
Database migration to new Primary PC
The PC that was setup for the database to reside on is having issues and needs replacing. What is the best method to migrate to the new PC?
  • 1 me too
  • 1 reply
  • Question
Photo of Andrew
Medicare / DVA Online Claiming - Payment Processing Delays
[Update] The delay in Medicare Payment Reports appears to be resolved.  We have received reports from users of Medicare / DVA Online Cla...
  • 1 me too
  • 0 replies
  • Article
Photo of Timothy
Front Desk pre-release 18.2.5
12/11/2018 Front Desk pre-release 18.2.5 is now available to download from the Support section of the Smartsoft website. This version in...
  • 1 me too
  • 0 replies
  • Article
Photo of Joyaa Antares
"Problem" with events since upgrading to version 18.2.4
Upgraded to 18.2.4 today and looking forward to seeing the new features.I tried to add a patient event to a patient file.  It's one of ou...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Marlene
Signature required for Medicare Online?
Can anyone clarify whether we  need patients signature when using Medicare or DVA online?
  • 3 me toos
  • 5 replies
  • Question
  • Answered
Photo of KCC
Different coloured indicator for SMS and Email reminders on appointment book
  • 7 me toos
  • 2 replies
  • Idea
Photo of Helen C
Appointments Report
I would like to print reports by practice group rather than selected practitioner. I produce monthly statistical reports by groups and th...
  • 1 me too
  • 0 replies
  • Idea
Photo of Andrew
Front Desk - Production Upgrades (13 November 2018)
We are pleased to announce that the following Front Desk upgrades have been given Production designation, meaning they have been thorough...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Gavin
Item Codes - Same Code Different Fee
We have two psychologists who use the same item code but they both charge a different fee.  Is there a way to link item code/fee to each ...
  • 3 me toos
  • 11 replies
  • Question
  • Answered
Photo of Paul Bramley
MIMS integrated?
Have recently integrated Physitrax and love how it links directly with Front Desk.  With a lot of allied health professionals now being a...
  • 1 me too
  • 2 replies
  • Idea
Photo of HFC Reception
Deleting items in Events
I would like to delete some items in Events that are irrelevant however, I can only do one at a time and not in bulk. Everytime I delete ...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Ana Gorgievski
Deletion of contact from a single file
Our clinic recently came across an issue with patient file contacts - a new patient file was being entered, and due to a misclick when ad...
  • 1 me too
  • 1 reply
  • Question
  • Answered