Payments in the Patient Booking Gateway
We find that there is a higher number of 'no-shows' with the PBG. There is also a proportion of course of no-shows with telephone/other-e...
Andrea
Joined on May 21, 2015
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Any plans on Front Desk becoming conformant with Digital Health/My Health Record?
Hi there,
Just wondering what SmartSoft's plans/potential timeframe for becoming My Health / Digital Health record-conformant software ...
Default to untick Outstanding Transactions Only
Is it possible to have the tick box next to 'Outstanding Transactions Only' in the transaction tab of the patient file to default to bein...
Tracking split referrals under Medicare EPC
Many patients who are referred under the Medicare EPC have their allocated services split between more than one Allied Health Provider ty...
Pros and Cons of online booking
We considering online booking (yes, we need to move with the
times)
Our concern is grouping appointments. Is there a way around
this...
Security on back ups
We are currently reading up on the Commonwealth Notifiable Data Breaches (NDB) scheme and reviewing our data security protocols. We bac...
Financial reports restricted access / Your businesses entire financial history on show to anyone. Please vote!
I would like to be able to restrict access to the financial reports/ baking and statement reports to some log-in’s. As it stands anyone u...
Inactive Patient Report - file numbers?
Is it possible to add file numbers to the Inactive Patient Report? It would help us greatly for our much hated job of pulling files to m...
Saving typed email contents if the email fails to send.
If an email fails to send then all the typed information is lost. This means retyping all the contents again. This is very annoying and...
Default appointment type
I've been setting some of our more chatty patients with a default appointment of a long 30 min appointment (plus it saves reception makin...
GP/Referring Doctor provider number in search field
We deal with many GP's who have two provider numbers at the same address. When adding a GP/Referring Doctor to a patient's file on the...
Cancelled/ Rescheduled Appointments Report from Client File
Hi, When clients cancel, our physios will get their email from reception stating reason for cancellation. Can this information be automat...
HiCAPS v Tyro - updated experiences please
Hi All, Feedback appreciated. I have used tyro now for many years with good results and a wonderfully easy helpdesk, which to be fair I h...
Selecting MULTIPLE transactions when printing an invoice: Enabling shift key please
I am trying to select multiple transactions, which I want to print on a single invoice [ACCOUNT (Tax Invoice)]. If I press the Ctrl key, ...
SMS appt time incorrect
One of our pts recently received an SMS confirming her appt for 8.30am, yet her appt in FDesk was booked for 5.15pm. Has only happened t...
Overcharged patient, how to edit transaction & add a credit to their account
I have overcharged a patient for their service, how do I correct this in transactions and add a credit onto their account for next time t...
HealthLink
Just wondering if Front Desk is planning on becoming compatible with HealthLink?
Transaction list for linked accounts
We mainly use linked accounts for families for billing purposes, with a parent being the main account and children linked into the primar...
Any more news on Xero intergration?
Any more news of date of xero integration, I'm aware that some beta testing has started?
To-do list
How do we create a "to-do list" for a practitioner? We would like a reminder each day of the tasks that need to be done, and would like ...