Missing Medical Referrals Tab on networked computers
Some of our networked computers aren't displaying the Medical Referrals tabs. Both using Admin and other users. Access is granted via sec...
Benjamin Muir
Joined on April 22, 2015
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Client Profile - Gender Options
Hi, could you please consider adding an additional option on Client Profiles for identifying their gender/non gender i.e. instead of jus...
Front Desk - Pre-Release Upgrades (19 November 2019)
We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone throug...
Default Item Codes per Appointment Type
Is it possible to assign default Item Codes for All appointment Types. At the moment there is only one default item code for New Patient...
Digital Signatures
I would love an option to add a digital signature to letters so we can send them signed directly from the system
Important Information: Hotfix required for Front Desk v19.0.2 and v19.0.3
Following our previous advisory, we have discovered a new issue that needs to be addressed to continue receiving SMS delivery receipts an...
Google Ads conversion tracking issue
Question regarding Front Desk and Google AdsWe're able to track how many people end up on our website via a Google Ad and click on a book...
SMS report/statistics
Is is possible to get a report on how many SMS were sent during a period?
Patient allowed to book in on gateway within restricted timeframe
We have a 3 hour window where patients aren't permitted to book an appointment on the booking gateway. Some how this afternoon, someone w...
Online Booking Gateway
In regard to the Patient Booking Gateway are there any plans to incorporate the ability for patients to complete paperwork online? In ad...
Tracking Referrals & New Patients
I would like to generate a report each month that tells me how many new patients we received, and who referred them, in order of practiti...
Printing direct deposit details on invoices for individual groups
How do you get the direct deposit details printed onto invoices for individual practice groups? I only seem to be able to input the pract...
Booking Gateway leaving inconvenient gaps
Hi Gang, I've had a couple of my therapists who have complained that the booking gateway is offering appointments to patients that are no...
HICAPS Go or Medipass Integration?
Hello Front Desk Team, Thank you for your ongoing support. We are being introduced to a Medipass - HICAPS Mobile integration that patien...
Rescheduled Appointments via Web Booking, communication to not only Front Desk, but to Practitioner
Web Bookings. When a Booking is Cancelled, the Program places a Message on Front Desk and also emails the Practitioner. Would like the sa...
DVA Online Claiming - Fee Changes (1/7/2018)
Hi Community Please be aware that DVA has implemented a fee change as of July 1st, 2018. Unfortunately, Smartsoft was not notified of th...
What is the best tablet to use with Frontdesk?
We are considering using them in the Physiotherapy practice and would love to have some feedback from other users.
"Front Desk registration has now expired"
One of my networked computers is coming up with this error when booting Front Desk up. The others are fine. Is there a quick fix for this?
Practitioners with Multiple provider numbers at same location
We have a situation where a physiotherapist who is also a Chinese medicine practitioner has started working for us, and works at all thre...
Fall Creators broke the Web Appointment Book
Hi all, I got Fall Creators (new massive Windows 10 update) yesterday and now the WAB doesn't work. I've reinstalled it, stopped and st...