Client Profile - Gender Options
Hi, could you please consider adding an additional option on Client Profiles for identifying their gender/non gender i.e. instead of jus...
Benjamin Muir
Joined on April 22, 2015
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Front Desk - Pre-Release Upgrades (19 November 2019)
We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone throug...
Default Item Codes per Appointment Type
Is it possible to assign default Item Codes for All appointment Types. At the moment there is only one default item code for New Patient...
Important Information: Hotfix required for Front Desk v19.0.2 and v19.0.3
Following our previous advisory, we have discovered a new issue that needs to be addressed to continue receiving SMS delivery receipts an...
Google Ads conversion tracking issue
Question regarding Front Desk and Google AdsWe're able to track how many people end up on our website via a Google Ad and click on a book...
SMS report/statistics
Is is possible to get a report on how many SMS were sent during a period?
Patient allowed to book in on gateway within restricted timeframe
We have a 3 hour window where patients aren't permitted to book an appointment on the booking gateway. Some how this afternoon, someone w...
Printing direct deposit details on invoices for individual groups
How do you get the direct deposit details printed onto invoices for individual practice groups? I only seem to be able to input the pract...
DVA Online Claiming - Fee Changes (1/7/2018)
Hi Community Please be aware that DVA has implemented a fee change as of July 1st, 2018. Unfortunately, Smartsoft was not notified of th...
What is the best tablet to use with Frontdesk?
We are considering using them in the Physiotherapy practice and would love to have some feedback from other users.
"Front Desk registration has now expired"
One of my networked computers is coming up with this error when booting Front Desk up. The others are fine. Is there a quick fix for this?
Practitioners with Multiple provider numbers at same location
We have a situation where a physiotherapist who is also a Chinese medicine practitioner has started working for us, and works at all thre...
Web appointment book. HTTP Error 503. The service is unavailable.
Our web appointment book page comes up with the below error. Started last night after a windows update. I have tried rebooting both the r...
Patient search and preferred name
Is there a way to include "preferred name" into the patient search, ideally as a part of the "Name" field. If you get someone like an Ant...
Email Practioner when patient books via Gateway?
Hi Team, I was wondering if it's possible to add an "Email Practitioner" option in the Gateway Configuration window under Email tab. Curr...
Emailing Appointment Cancellations to Practitioners
In the latest version of Front Desk, practitioners can automatically receive an email notification when a patient cancels their appointme...
Backing up remotely
I wanted to know if it's possible to setup regular remote backing up natively within Front Desk. With backing up such an important featur...
Patient Assessments templates in Clinical Notes (Physio)
Hello community, such a great idea! Anyway, I'm wondering whether anyone has been doing patient assessments in clinical notes using a que...