Contact information/instructions on patient card General Tab
Hi Guys, Would you consider creating an area on the patient card "General Tab" for notes relating to contact instructions? This would mak...
Western Region Health
Joined on May 10, 2016
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Saving typed email contents if the email fails to send.
If an email fails to send then all the typed information is lost. This means retyping all the contents again. This is very annoying and...
Introducing dedicated (fixed) SMS numbers
Hi all. We have some good news. We will shortly be able to offer fixed sender numbers when sending SMS through Front Desk. This means tha...
Lock screen & signing out
Are there any settings available for Front Desk to automatically lock after a certain period of inactivity, e.g. after 30 minutes of no u...
Vouchers
With the accounting system being upgraded, can you give me a better way to do gift vouchers? A step-by-step guide would be helpful so I c...
Appointment Book Rules - Reports and Utilities
In the new release (17.1.5) there is now access to Appointment Book Rules via the "Reports & Utilities" section of the Appointment Book. ...
Warning Settings
I have 2 questions:1) When setting up warnings as an administrator under system information, it's not being applied to all the users. Thi...
Notifying Clinician when appointment is made
Hi Front Desk Team, Thanks for your ongoing support. I wanted to see whether we can create a function where we can choose to email the p...
Ability to attach more than one documents to and email from Front Desk
Hi, How can you attach more than one document to an email to a patient?
Default email address when sending from attachments
Hi, Is it possible to have the third party email address as the default address when sending from attachements. It currently uses the pa...
Diary "fit to page"
Could you develop a button or similar to make the diary "fit to page" so we could do a one click to make the whole diary for any given da...
LANTERN PAY for TAC payments/invoicing.
Is Smartsoft looking at the addition of LANTERN PAY for TAC and NDIS payments/invoicing. Apparently they are asking for registered int...
How to determine which shift is the busiest each week
Hi, We would like to determine which shift is the busiest (i.e. least empty space) each week for each practitioner. Is there a way to ...
Idea - Custom report filters & result fields
I have previously used Visitbase software and found its reporting options fantastic for finding information quickly and easily regarding ...
messenger log out not happening
Hi, we are finding that messenger does not automatically log people out when they log out of frontdesk. For example, I received a messeng...
Text messages for two appointments
We are having an issue with the text messages if a patient has two appointments on the one day. EG - if they have an appointment at 9am f...
Product Refund
How do we refund a product that is returned by a patient? We have used the refund option in frontdesk, but the product still shows as be...
Email Signature
We currently send invoices and receipts via our front desk system. Can you please advise if there is a way to create an email signature ...
Ability to have two screens open
Would anyone else find it beneficial to be able to open two FD screens at the same time? whether it be open on two monitors, or half a sc...
Outstanding Balance Warning
Is it possible to have the amount owing ("balance") on opening screen of patients be in red / different colour. Also maybe a warning whe...