Changing account on billing screen
When we bill a patient from the appointment book and have to change the account at the billing screen it resets the item code and price ...
Steven
Joined on March 4, 2015
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Separate Billing and Receipting
After the new software update the system remembers if a receipt was posted or emailed and stays ticked despite the default stating not to...
Appointment status waiting time
It would be great if we were able to run a report detailing waiting times of when patients arrive to when they are seen by a practitioner...
Practitioners availability at a glance.
It would be great if we could see at a glance the next available for a particular practitioner.
Tracking future appointments
I receive funding to provide physiotherapy services, and to keep to assist with budgeting I would like to be able to monitor future appoi...
Overcharged patient, how to edit transaction & add a credit to their account
I have overcharged a patient for their service, how do I correct this in transactions and add a credit onto their account for next time t...
Adding credit without processing a transaction
We have a patient who was overcharged on her credit card but it was only discovered after settlement and balance. Is there a way to put ...
HealthLink
Just wondering if Front Desk is planning on becoming compatible with HealthLink?
Is there a way to make Group Appointments recur as opposed to making each individual booking recurring?
Recurrance of Group Appointnments
Managing Group Appointments in Front Desk
The Group Appointments Recurrence features give you a functional way to create and manage a series of linked ongoing group/class sessions...
messenger log out not happening
Hi, we are finding that messenger does not automatically log people out when they log out of frontdesk. For example, I received a messeng...
HiCaps Connect Service - Linux/Docker
Is there any support/idea available to get the Hicaps controller service working on linux/docker environments ? If not, are there ways ...
New – Web Appointment Book
Smartsoft is excited to announce Version 6 of the Front Desk Web Appointment Book, which introduces a brand new smartphone interface and ...
Beta testers required for new Front Desk billing engine
Hi all. Our development team are close to finalising the changes to the new billing engine which will simplify the invoicing and statemen...
Archiving discarded patient files
We have just completed our yearly cleaning out and discarding of patient files over 7 years old. Generally this involves us going throug...
Practictioner name changing for client appointments
If a new patient books an appointment the practioners name is selected as their practioner. If that patient sees another physio for what...
Creating a Barcodes Sheet for commonly billed Item Codes
Front Desk supports the use of a barcode scanner to easily add billed items into Front Desk. This article will show you how to use a pre-...
Transaction list for linked accounts
We mainly use linked accounts for families for billing purposes, with a parent being the main account and children linked into the primar...
invoice printing by hicaps code rather than FD code
We have various Front Desk item codes to identify services which use the same Hicaps code but different Front Desk item codes eg group se...
Introduction to Clinical Notes: Charts, Images, X-Rays and Attachments
This article follows on from Introduction to Clinical Notes: Templates. In this article, we will discuss how to use Chart type notes, ma...