‘WannaCry’ Ransomware - User Update

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  • Updated 2 years ago
As you may be aware there is currently a large-scale cyber-attack spreading ransomware globally, with over 200,000 victims across 150 countries. The ‘WannaCry’ ransomware is particularly dangerous as it can spread rapidly across your machine and network shares, encrypting and holding your files at ransom. 

The ransomware is taking advantage of a vulnerability within Windows that has since been patched by Microsoft. We recommend all users install the latest available Windows Updates to decrease your vulnerability. Running additional virus protection software is recommended, but most of all users should remain vigilant when clicking links or opening attachments from unknown sources. 

With Front Desk running on more than 8000 machines in over 2000 businesses, I am happy to report that we have yet to see any users infected with this particular ransomware, which we believe is a good sign.

That said, we urge our users to remain cautious - Please ensure you are:
  1. Using up-to-date virus protection.
  2. Performing regular Front Desk backups, storing the backup device away from the computer to ensure it isn’t infected and made unusable
  3. Performing regular Windows Updates.
  4. Not opening links or attachments from unknown sources.
For further information please contact your I.T. support people.
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Andrew, Community Manager

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Posted 2 years ago

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Andrew, Community Manager

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Unfortunately we have had our first confirmed ransomware case this morning.

Once again it is important users remain vigilant and take proper precautions. 
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Steve Middleton

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Did the Frontdesk database files and or a backup .zip file become infected at all?

From what I understand so far the database files should be ok. 
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Andrew, Community Manager

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Hi Steve

In this case the database files and backup files were not infected. The spread of the ransomware was stopped before it reached the Front Desk folder, and the backup device was already disconnected and stored safely away from the computer. 

We have seen cases where the database files were protected by the fact they are 'in use', but I certainly wouldn't rely on this. The files could still be encrypted during the startup or shut-down process while they are not in use.

So far the infection rate seems low, but we still suggest users be extra careful.
(Edited)