Active/Inactive Patient Report - Excluding recalls

  • 2
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I am having trouble with this report.  If I tick the box "Exclude Patients with Future Recalls" it still includes patients that have recalls in the report. I am wanting a list of patients that do not have another appointment and are not on a recall list so I know who we have missed.  This report would be perfect if that button worked!
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Celia Young

  • 67 Posts
  • 22 Reply Likes

Posted 2 years ago

  • 2
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Timothy, Business Care Manager

  • 880 Posts
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Hi Celia. From our testing, we have been unable to reproduce this issue. So that we can investigate further, can you please open a support case at: www.smartsoft.com.au/support 
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Timothy, Business Care Manager

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After investigation, we have identified that recurring recalls are not being considered by the 'Exclude patients with future recalls' filter. This will be resolved in the next release of Front Desk.
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Timothy, Business Care Manager

  • 880 Posts
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Hi all. This bug has been resolved in Front Desk 18.1.2. More information about this upgrade can be found at: https://community.smartsoft.com.au/smartsoft/topics/front-desk-pre-release-18-1-2