ADF Family Health Program

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  • Question
  • Updated 2 years ago
Is FrontDesk set up for National ADF Family Health Program payments? My understanding is that the client can claim a Medicare rebate for a psychology service and then can use their ADF Family Health Program card to pay the gap? Just wondering how to do this using FrontDesk or whether this needs to be done manually using my HICAPS machine? Thankyou.
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Melanie L Waugh

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Posted 4 years ago

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Gerry, Senior Application Developer

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Hi Melanie

HICAPS terminals can process National ADF Family Health Program cards - although ADF isn't a health fund the terminal treats it as one, so this works the same as processing any other HICAPS claim through Front Desk.

We are unaware of the rules regarding claiming a Medicare rebate and an ADF rebate for the same item. It isn't possible to claim an item through both Medicare and a health fund, but the same rules may not apply to ADF. We are currently checking with our third-party providers (HICAPS and Medicare) to try to get an answer to this question for you. We will let you know as soon as we have a definitive answer.
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Health First

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Are you able to look at possibly having a second HICAPS spot specifically for the National ADF Family Health Program Cards under payment type? Currently we are having to close the billing function with a debit owing, then re-open in payment to finish the transaction which is very time consuming. Or it is done manually. It would be nice to be able to swipe through their  health fund card followed by the ADF card in one function.   Thank you.
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Melanie L Waugh

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Yes, I need this functionality as well.
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Melanie L Waugh

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Can you please advise whether there is any progress on this issue? Thank you.
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Gerry, Senior Application Developer

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Hi Melanie,

We are still considering this matter and we do not have a definitive answer yet.
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Mandi - Sport & Spinal Physio

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We would love this functionality as well - having to do these payments manually leaves us open to human error. It would be much easier if the Defence family member could swipe their Hicaps card, then their ADF card. Do we have an update? 
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HFC Reception

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Just wondering about an update on having the ADF card functionality in the receipting, if you have moved along with this issue? Thanks