Appointment Location Tag for SMS Reminders

  • 2
  • Idea
  • Updated 1 year ago
  • Implemented
As we have 9 clinics and patients sometimes follow their practitioner from one location to another, we need the SMS reminder to show the location they've been booked in to.  Sometimes they forget or there's been a miscommunication and they go to the wrong clinic.  Adding this to the SMS would remind them or get them to call if it was incorrect.
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Hand Works

  • 57 Posts
  • 7 Reply Likes

Posted 1 year ago

  • 2
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Andrew, Community Manager

  • 344 Posts
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Hi Hand Works
 
The <<AppointmentPracLocation>> tag will add the practitioner’s location as entered on their Practitioner file.

This field was originally intended for internal use, so you may wish to verify the information is correct before using this letter tag.



Another option is the <<PracticeAddress>> tag, which enters the address listed under the Reminders tab of the practitioner file.  
 
Please note this address is also used when sending Add to Calendar links via SMS, which requires a full address for best results.


 
Rather than using the letter tags above, your best solution may be to Add a calendar link to SMS reminders
This adds a short link to your SMS, which when clicked will add an event to the patients calendar. 
 
On supported devices, this calendar event will also:
 
• Remind the patient of their appointment one hour prior to the booking.
• Provide extended appointment information.
• Offer directions to your practice based on the address provided.

    
     
More information on this feature can be found in the following Community article:
https://community.smartsoft.com.au/smartsoft/topics/sms-add-to-calendar-link-revisited