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Posted 5 years ago
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I agree this would be helpful as error in billings go not reflect actual appointments seen
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Tony Taddeo, Managing Director
- 99 Posts
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Hi Lin
After being involved in practice management for over 30 years I agree with Tim’s comment. If you have time to bill for a stock item, why would you not bill for the consult that occurred at the same time that would possibly take 15 seconds more? For most of our clients a processed appointment (white in colour in your case) does indicate the billing has been completed. What we are trying to do is promote good office procedures.
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Cheers, Joyaa
Tony Taddeo, Managing Director
- 99 Posts
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I believe his response was in relation to the the specific example given. We are not ruling out more checks and balances. The problem is at times you may also have billings for items not in the appointment book such as medico-legal reports, walk in cash sales etc.
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Hi Tony, I see your point of view. However, when generating a billings report, equipment and medical reports, would usually come under a different schedule to the consultation - depending on how you have your schedules set up of course. As a therapist, if I am doing a report, I will usually bill on completion so that the billing does not get missed. (If I have done a report I want to get paid for it!!) If I see that same client later on that day, our reception staff could easily assume that the consult had also been billed.
One of the biggest issues we seem to have is either x2 reception staff billing simultaneously, (we have now asked therapists NOT to process bills as that was also another source for double billing - therapist and receptionist simultaneously billing), or the therapist supplying equipment and billing for it and then reception staff assuming that the consult has been billed as it has turned white in the diary. Personally for myself as a therapist, I find it quicker to bill for equipment issued, rather than sending a message thru to reception trying to describe what it is that has been issued or walking thru to reception to do the same. As the appointment then turns white once I have billed the equipment - our reception would assume that the consult had been billed. Previously, we have had a lot of lost income thru stock being supplied in the consult rooms and then not billed at reception.
Double billing is embarrassing when we don't find it before the account is issued and obviously non billing is not financially viable.
Front Desk is a really great product and we really appreciate the support that is given. We would be really grateful for any checks and balances that would help to eliminate double or non billing.
Thanks :)
Josie Tropeano, Product Manager
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