Hi, we have gone paperless in the last six months and today had an incident whereby an attachment to a client file was accidentally deleted by one of our staff
It seems our only recourse now would be to do a restoration from back up and then reenter all transactions and clinical notes from the whole day - is there any other way of restoring this attachment?
If not, are we able to put a barr on the ability of staff to delete attachments? - at present we can barr staff from deleting clients and deleting/ altering notes but there is nothing I can see that I can do to stop deletion of attachments
It seems our only recourse now would be to do a restoration from back up and then reenter all transactions and clinical notes from the whole day - is there any other way of restoring this attachment?
If not, are we able to put a barr on the ability of staff to delete attachments? - at present we can barr staff from deleting clients and deleting/ altering notes but there is nothing I can see that I can do to stop deletion of attachments
Posted 2 years ago
Timothy, Business Care Manager
Hi Indra
Firstly, there is a user access setting in System > Security that allows you to restrict users from deleting patient file attachments.
Secondly, if you have accidentally deleted an attachment, recovery options depend on Smartsoft having access to a Front Desk backup that contains the deleted attachment.
The first option (as Matt suggests) is for our helpdesk to assist you with restoring your Front Desk backup to a computer that does not currently run Front Desk. Once the backup has been restored, you can then recover the attachment and add it back to the patient file on a computer that is running your live Front Desk system.
Alternatively, if you can send us a copy of your backup, or allow us to connect to your computer to obtain a copy of the backup, we will be happy to recover the file for you.
Please feel free to open a support case for further assistance at www.smartsoft.com.au/support
Firstly, there is a user access setting in System > Security that allows you to restrict users from deleting patient file attachments.
Secondly, if you have accidentally deleted an attachment, recovery options depend on Smartsoft having access to a Front Desk backup that contains the deleted attachment.
The first option (as Matt suggests) is for our helpdesk to assist you with restoring your Front Desk backup to a computer that does not currently run Front Desk. Once the backup has been restored, you can then recover the attachment and add it back to the patient file on a computer that is running your live Front Desk system.
Alternatively, if you can send us a copy of your backup, or allow us to connect to your computer to obtain a copy of the backup, we will be happy to recover the file for you.
Please feel free to open a support case for further assistance at www.smartsoft.com.au/support
Thanks - I haven't got he option in my settings - is it only in the newest version? Will give support a ring
