Attachment Accidentally Deleted

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Hi, we have gone paperless in the last six months and today had an incident whereby an attachment to a client file was accidentally deleted by one of our staff

It seems our only recourse now would be to do a restoration from back up and then reenter all transactions and clinical notes from the whole day - is there any other way of restoring this attachment? 

If not, are we able to put a barr on the ability of staff to delete attachments? - at present we can barr staff from deleting clients and deleting/ altering notes but there is nothing I can see that I can do to stop deletion of attachments
Photo of indra


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Posted 2 years ago

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Photo of Matthew


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Hi Indra. We've had similar issues occur in the past. Rather than doing a full restore from a back up you can -  Open the back up on a PC not connected to the network (ie not connected to the live Front Desk database). You can then find the information that has been deleted, copy this and then add back into the relevant file in the main (live) database. Cheers, Matt
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Timothy, Business Care Manager

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Hi Indra

Firstly, there is a user access setting in System > Security that allows you to restrict users from deleting patient file attachments.

Secondly, if you have accidentally deleted an attachment, recovery options depend on Smartsoft having access to a Front Desk backup that contains the deleted attachment. 

The first option (as Matt suggests) is for our helpdesk to assist you with restoring your Front Desk backup to a computer that does not currently run Front Desk. Once the backup has been restored, you can then recover the attachment and add it back to the patient file on a computer that is running your live Front Desk system.

Alternatively, if you can send us a copy of your backup, or allow us to connect to your computer to obtain a copy of the backup, we will be happy to recover the file for you.

Please feel free to open a support case for further assistance at
Photo of indra


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Thanks - I haven't got he option in my settings - is it only in the newest version? Will give support a ring