Auto saving of clinical notes

  • 2
  • Idea
  • Updated 4 years ago
  • Implemented
At present, if connection between a practitioners computer in their rooms and the main database computer is lost, practitioners are unaware of drop out until they go to close the notes at which time they lose all the work they have just done.
Would be great if they could autosave to the local computer or if the connection has been lost if before closing, some sort of warning is displayed so the practitioner knows to save to local computer manually
Photo of Rachel Bruce

Rachel Bruce

  • 124 Posts
  • 30 Reply Likes

Posted 4 years ago

  • 2
Photo of Louise Bruce-Smith

Louise Bruce-Smith

  • 7 Posts
  • 5 Reply Likes
This drives me crazy - esp on Windows 8. I now do a screen dump of the whole screen into a blank word doc, print it & give to my CA who then re-types the notes. Auto-save would be great!
Photo of Andrew

Andrew, Community Manager

  • 344 Posts
  • 112 Reply Likes
It is important to have a stable network connection, either wired or wireless when running critical business software. To avoid any frustration it is important to make sure your network works properly.  Most problems occur with domestic grade WiFi access points that can give you drop-outs and varying network performance.

Though there is a little bit of magic involved in getting a network working perfectly an experienced technician should be able to help you, although it might require you to invest in a business grade access point.

We do understand that sadly the ideal network isn't always available, so Front Desk does have an auto-save option in the Clinical Notes tab of System Information. Depending on the severity of your network issues you may want to set this to auto-save every one minute. This should help alleviate this issue.
Photo of Rachel Bruce

Rachel Bruce

  • 124 Posts
  • 30 Reply Likes
Wicked thank you. I'll get on to it as admin.
Photo of Trevor Thomson

Trevor Thomson

  • 14 Posts
  • 5 Reply Likes
Andrew is there an autosave option for the word processor?
Photo of Andrew

Andrew, Community Manager

  • 344 Posts
  • 112 Reply Likes
There isn't an auto-save function for the Front Desk Word Processor. If you have concerns, you could save the .FDD (Front Desk Document) file to your desktop temporarily and use the standard Ctrl + S short-cut for quick saves.
Photo of Kirsty

Kirsty

  • 49 Posts
  • 21 Reply Likes
Hi Andrew
Can you not also access the CN on the local computer. Several years ago we had a dodgy phone line at our remote site which caused intermittent dropouts and potential loss of CN - I feel their pain as you wouldn't know that the connection had been lost until you closed the CN. However, the CN was in just about all cases retrievable from the Local machine. Unfortunately it took a long time to diagnose the cause of the drop outs so we used this function quite a lot. ....also handy when we had a dodgy network card in a machine and a dodgy cat5 cable. - The intermittent faults are always hard to track down!!
Photo of Andrew

Andrew, Community Manager

  • 344 Posts
  • 112 Reply Likes
Hi Kirsty

You are entirely correct, it is possible for the system to automatically save a copy of the clinical note to the local hard-drive in the event of a drop out. The location of the emergency save can vary depending on your machine, but it is generally found in C:\ProgramData\Smartsoft\Front Desk (which is a hidden folder by default).

The save will be in a .FDD format, which can be opened with the Front Desk Word Processor.

Although it is quite reliable as you've said, the auto-save feature found under the Clinical Notes tab of System information is still highly recommended. Above all, I would like to stress prevention as the best option. If the underlying network issues can be resolved, this should certainly be the priority.