Automated SMS - Template by Practice Group

  • 1
  • Question
  • Updated 5 months ago
  • Answered
Hi All. I've been playing with the Automated SMS, and it doesn't seem like there is a way to automate separate Template messages to specific practice groups. Our SMS are set up to tell the patient the LOCATION of their appointment, and when I tried to save a specific location SMS template and filter it by therapists by only a certain location, it doesn't seem to be able to save that as a schedule, and then go back and add a new location template to therapists from another location.

A way around this would be to be able to choose a Practice group for a certain SMS template, and then save that as an SMS schedule, then select next Practice Group and next SMS template, etc.

Any one else having issues with this?
Photo of Ben Kewish

Ben Kewish

  • 20 Posts
  • 5 Reply Likes

Posted 5 months ago

  • 1
Photo of Steven

Steven, Business Care

  • 281 Posts
  • 78 Reply Likes
Hi Ben

Once you have set the default SMS reminder template, you can then override templates in the highlighted section below by selecting Add.

You can override by appointment type, practitioner or in your case, Practice Group by ticking the By Practice box and selecting which Group should use a different SMS Template selected below.

For help customising SMS Templates, see the below-linked article: