Batch Scanning - Watchfolders?

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  • Updated 2 years ago
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Hi Guys,

I have a customer who is using Front desk and have a lot of document's that they need to scan in and attach to patients files, I was wondering if there was any way to import document's directly into client's file's automatically?, for example all of the PDF's would be sitting in a folder named with the patient's number and name and import in with those details?, I ask as I have a client with thousands of documents which need to be scanned in, and I have software which allows the files to be loaded into their photocopier in mass, and rename the file's as per the client number on the cover page... ( I am their photocopier's IT person)...
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Ethan Horwood

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Posted 2 years ago

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Timothy, Business Care Manager

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Hi Ethan. Thank you for your post.

Front Desk does not provide a standard auto-import function based on dropping files with a particular naming convention into a directory which are then attached in bulk to patient files as there is too much that can go wrong in this process. 

We are happy to provide consulting services to programmatically import a bulk set of attachments based on individual practice requirements and during this process we will ensure that the attachments are added to the correct patient files. You're possibly looking at 1-2 hours of work for one of our programmers to assist with this. If you would like further assistance with this, please direct your client to open up a support case at: www.smartsoft.com.au/support 
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Ethan Horwood

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Thanks for the reply Tim,

The scanning that we will be doing will be ongoing as we will be back scanning ALOT of document's...

Does Front Desk have a folder structure for storing documents as such?, for example: C\Program files\Front Desk\Clients\12121\Documents

Where we can browse to and drop document's into the patients files?,

Have you any experience with linking Front Desk to Auto Store for scanning from large photocopiers?
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Timothy, Business Care Manager

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Hi Ethan. All attachments, such as scanned documents, are stored within the Front Desk database. There are no directories for each patient to drop files in. 

In relation to importing files into Front Desk, we have no specific experience with Auto Store, however there is no problem with adding files to a directory and bulk importing them through custom software we can create for your client as per my post above.

The next step is to have our mutual client contact us by opening a support case at: www.smartsoft.com.au/support