Can we print out the list of Cancelled / Rescheduled appointments on a patient's file. Currently we take screen shots when requested by Workcover Insurer etc however we would like a professional report
Hi Lin. We understand that third-party insurers at times request to know patient attendance stats but we are unaware that they request to know cancellations and reschedules - particularly as this is not even stored in most PMS systems.
Is anyone else receiving this kind of request from WorkCover or other insurers?
Thanks Timothy, Unfortunately we have clients that habitually cancel at the last minute or DNA, their insurer is on to them to attend with threats to cease treatment for failure to adhere to the treatment program etc. It is all part of putting together justification for the closure of their claim particularly since we are requesting payment for non attendance due to the large amount of time already wasted.