Changed item codes, but can't generate a report on these?

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  • Updated 6 months ago
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Due to some billing changes, we recently updated a whole group of item codes in Front desk to allow for more variations. I am now trying to run a report on one of those old items, but it seems to ignore anything before we changed the code... I also can't seem to generate a report using the old codes? Any help would be much appreciated! It is a product not a consult so I can't use appointment filters either :(
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Sarah

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Posted 6 months ago

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Timothy, Business Care Manager

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Hi Sarah. Thank you for your post. Could you please open a support case at www.smartsoft.com.au/support so that one of our team members can assist you?
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Sarah

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Hi Tim, I submitted a support request and someone did ring while I was at lunch but I'm unsure of how to ring them back. I believe Jamie called regarding the support request. 
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Andrew, Community Manager

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Hi Sarah

The community is for collaboration with other users of Front Desk. 
For all helpdesk support please contact Smartsoft directly using the options available on our support page: www.smartsoft.com.au/support

Our helpdesk contact numbers are also available on this page.
(Edited)