We have received a number of calls regarding DVA claims for Occupation
Therapy report services (OT50 & OT51) being rejected with the
following explanation code:
267 Service not payable - Associated service not present
After contacting DVA, they explained that they previously allowed payments on OT report services even if a corresponding consultation had not been processed for the same day. This is no longer the case. DVA now require a consultation to also be submitted when claiming for a report (obviously the patient needs to have been provided a consultation).
Please refer to the official DVA fee schedules below for more information:
Dental and Allied Health fee schedules
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