Combining duplicate patient files

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  • Updated 8 months ago
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Is it possible to combine duplicate patient files at all please?

We have had a patient return to us after quite some time however, they have changed their first name (and didn't advise us) so a new patient file was created.

We have recently noticed the duplication and are wanting to consolidate the two files to make 1 file with ALL the patient history 
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Rachel Bruce

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Posted 8 months ago

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Steven, Business Care

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Hi Rachel

We have a patient merge utility that we can make available to you. The utility merges two patient files into one. We like one of our helpdesk staff to talk you through its use and then we will leave you to be able to use it when required.

Can you please open a support case using the link below and we can provide you with the utility: www.smartsoft.com.au/support