Confusion re. "Account message / Invoice message"

Hi Joyaa. From our testing, the global and practice group override account messages are working as designed. Note that if a single invoice contains transactions for practitioners across multiple practices groups, Front Desk will use the global default account messages. So that we can review your individual settings, could you please open a support case at www.smartsoft.com.au/support

Thanks Tim.  I have now discussed this with Support and two issues were flagged for further discussion.  I'll note them here, both for completeness and in case this is useful to other users:

a) the system only works as expected if the practice group also has a customised group header.  This stipulation isn't transparent and Support will discuss this with the Programmers to check it is obligatory.  It does present an issue because obtaining a customised group header requires the user to request Smartsoft set this up, which is a little cumbersome when a user simply wants a customised group "account message" on his/her statements.

b) it appears that messages can sometimes appear in duplicate on invoices (i.e., "Thank you for your payment" appears twice on the same invoice (or statement ... sorry, I've forgotten which)). This seems to have to do with the remittance message and the invoice message both appearing on invoices - as it was noted that blanking out the remittance message resolved the problem. I suggested that this looked odd, and it might be better if the system had a warning message advising users that this would happen.

I hope that all of the above makes sense?

Many thanks Tim.   Joyaa