Delete phone icon when change appointment

  • 6
  • Question
  • Updated 3 years ago
When a patient replies to an SMS message the phone icon displays with the reply. If we then have to change that appointment, can we delete the phone icon as the reply is no longer relevant to the new appointment.?
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Trevor

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Posted 3 years ago

  • 6
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Timothy, Business Care Manager

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Hi Trevor. We are happy to consider this change and monitor interest from other community members.
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Noeleen Miller

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I rang smartsoft with that question just a little while ago. Once your patient has been rescheduled, you have to open the patient's file, go to events, highlight the row with their reply and click "delete". This will remove the telephone icon from the rescheduled appointment. It's not something that happens automatically, although I think it is something that should.
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Trevor

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Thanks Noeleen, works well.
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Janette

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The only problem with deleting the row is that you loose the conversation that has occurred. So to be able to remove the icon and keep the conversation would be good.