Is there a way of displaying practitioner hours on the patient booking gate way so patients know what days/hours all practitioners work? Also is there a way to change the lockout from 3 times to 5 times?
Posted 1 month ago
Timothy, Business Care Manager
Hi Charbel. The Gateway allows you to display location opening hours rather than practitioner specific working hours. Ultimately, this is just a text box so you can include additional text in here if you wish. This is set in Front Desk from File > Patient Booking Gateway Configuration > Locations.
The reason we set a limit to the maximum number of appointment options a patient can view in a period of time is to help protect against data mining aimed at extracting information regarding the number of appointments in a practitioner’s diary. This can be set in Front Desk from File > Patient Booking Gateway Configuration > Defaults. This value should be multiples of 3, which reflects the 3 appointment options provided to patients on each search. To allow 5 searches, set this to 15 booking attempts in 24 hours.
The reason we set a limit to the maximum number of appointment options a patient can view in a period of time is to help protect against data mining aimed at extracting information regarding the number of appointments in a practitioner’s diary. This can be set in Front Desk from File > Patient Booking Gateway Configuration > Defaults. This value should be multiples of 3, which reflects the 3 appointment options provided to patients on each search. To allow 5 searches, set this to 15 booking attempts in 24 hours.
