eCommerce Integration

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  • Question
  • Updated 3 years ago
  • Answered
We're looking at adding eCommerce marketplace to our website to allow patients to pay online for Pilates packages, gift vouchers and equipment. Is there any software that communicates with Front desk to avoid double handling payment information? (ie payments from website are entered as unallocated credit on patient account in Front Desk)
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Ben Kewish

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Posted 3 years ago

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Steven, Business Care

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Hi Ben

Currently, Front Desk does not integrate with 3rd party eCommerce systems. In part, this is because it is not possible to accept gap payments for health fund/Medicare claimable treatments/consultations, as they can’t be billed until after the patient has been seen by the practitioner.

If you are simply after a way for your eCommerce system to add a transaction item into Front Desk when an item is purchased, we could develop some private API functionality for you on a consulting basis. For more information on this, please open a support case at: 

We are looking at adding payment functionality in the Patient Booking Gateway in the future to allow a patient to pay for items that don’t involve health funds or Medicare, and to be able to pay outstanding amounts.
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Great to hear payment functionality is coming to the Patient Booking Gateway. Our patients pay for exercise classes in advance to each exercise term and then claim their rebate later, after classes are completed. It would be very helpful if they could pay at the time of booking into their new term of classes.