email cancellation notification error

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Hi, Love the new feature to email cancellation notification to practitioner, but there appears to be an error in the email message. It isn't correctly listing the next appointment date, just "Next Appointment: You do not have any future appointments with this patient" every time.
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Karen

  • 16 Posts
  • 6 Reply Likes

Posted 5 years ago

  • 1
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Andrew, Community Manager

  • 366 Posts
  • 114 Reply Likes
Official Response
Hi Karen

Thanks for bringing this to our attention.

Our developers have looked into the issue, and will be releasing a new version of Front Desk early next week which resolves the problem.
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Karen

  • 16 Posts
  • 6 Reply Likes
Wonderful - thank you!
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Andrew, Community Manager

  • 366 Posts
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Hi Karen

This problem has been resolved in Front Desk version 16.5.4, which is now available on our website.

Please see the announcement here for more information on the release.

Once again thank you for letting us know about the issue.
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Kelly Reynolds

  • 2 Posts
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How do we set this up? Would love to have practitioners notified of cancellations but I don't know how to do this. Thanks
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Josie Tropeano, Product Manager

  • 64 Posts
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Hi Kelly this was released in version 16.5. Just upgrade to the latest version to have this functionality.
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Kelly Reynolds

  • 2 Posts
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Thanks, I have upgraded our system, but now nobody can login to their web appointment book. What do we need to do to upgrade the web appt book? Thanks
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Tony Taddeo, Managing Director

  • 96 Posts
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When you update Front Desk you need to check if you also need to update the version of your dependant web applications like the Web Appoitment Book or Patient Booking Gateway. This information is adjacent to the Front Desk upgrade files in the downloads area. Please login to the upgrades area to download and then install the latest version of the Web Appoiment Book, which I belive will resolve your problem.
(Edited)