Emailing Problem

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
We are having real problems with emailing appointment reminders to clients via frontdesk. A lot of them don't go through. Out of 21 emails only 9 went after 3 tries.  I then went into our outlook to check that it wasn't the email addresses they had supplied and all 12 went through.  Is there any reason for this?
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Celia Young

  • 67 Posts
  • 22 Reply Likes

Posted 3 years ago

  • 1
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Josie Tropeano, Product Manager

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We are not aware on any issues regarding sending email in Front Desk. However, when sending a number of emails in a short period of time, your email service provider (often your Internet provider) may rate limit you as they think you are sending spam. In your test you are probably sending one email at a time. Please see the following article for one resolution:

https://community.smartsoft.com.au/smartsoft/topics/rate-limited-when-sending-large-numbers-of-email...


The other things you can try are using one of other options in Front Desk to send email such as MAPI, which will send emails through Outlook or adding a pause/retry in Front Desk when sending email.

On a side note, though there is a charge to send SMS reminders, it has been proven over time that  they have a higher acknowledgement rate by patients than emails, reducing no shows.
(Edited)
Photo of Celia Young

Celia Young

  • 67 Posts
  • 22 Reply Likes
Yes we use SMS as well.  Some people just prefer email.  Thanks for your reply. Changing the setting to MAPI seems to be working.
Photo of Josie Tropeano

Josie Tropeano, Product Manager

  • 64 Posts
  • 44 Reply Likes
Happy to be able to help.