Emails always fail to Bigpond Accounts

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  • Problem
  • Updated 10 months ago
  • Not a Problem
Emails always fail to Bigpond Accounts, any solution to this? Our clientele are older & many still have bigpond accounts. We try to send email confirmations as are our daily patient load is in the hundreds - it is not viable to send SMS confirmations, due to the cost.
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Kelly Harloff

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Posted 10 months ago

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Timothy, Business Care Manager

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Hi Kelly. Front Desk does not have any inherent restrictions on who you can send emails to as it uses your own email provider settings to send email. We suspect that this issue lies with your email provider. We recommend contacting your email provider or IT professional to discuss why you are unable to send email to Bigpond clients. Generally, you can either send emails or not send emails based on your configuration. Some email providers have some limitations on sending group emails, such as rate limiting. If you can identify the issue with your email provider, we would be happy to help you with your options. 

These days, clients are bombarded with unimportant emails all the time and email reminders have a much lower impact than SMS reminders. An SMS reminder is a proven way to increase patient attendance rates and we believe that practitioners waiting around for patients that don't turn up to be far more costly. With well over a million SMS being sent by more than 70% of our users every month, it is now the standard way to remind people of their appointments.