Faster Backups in Front Desk Version 17

  • 1
  • Article
  • Updated 2 years ago
We have been listening to our users regarding the need to try to decrease the time it takes to do a backup in Front Desk.

In Version 17 of Front Desk due out early next week, we have been able to cut overall backup time by up to 50% by disabling the compression of the backup. Historically, the Front Desk backup was compressed so that it could be copied to USB drives with small storage capacities and slow transfer times. Fortunately, we now have faster and higher capacity drives that are both reliable and inexpensive, so the size of the backup is less of a concern.

By deselecting the Use Compression option, Front Desk will create a larger backup file but the backup will generally take less time to complete. Restore times are also generally faster for uncompressed backups.

 

By default, the Use Compression option will be off when you first do a backup in Version 17. Our recommendation is to leave this option off unless you do not have enough storage space available on your external drive.

A handy tip regarding backups - Front Desk has been designed so that you can run a backup while other users are still working in Front Desk. There is no need for everyone to close out of Front Desk!
Photo of Timothy

Timothy, Business Care Manager

  • 761 Posts
  • 220 Reply Likes

Posted 2 years ago

  • 1
Photo of Cath Gomboc

Cath Gomboc

  • 20 Posts
  • 7 Reply Likes
HI Tim, sounds like good news! can we please ask a couple of questions -
a.       for details/Specs of the type of drives this will work effectively on.  Eg. will it work on a USB 3 thumbdrive (that you can get at a very low costs)  OR do we need a larger Hard drive??b.       What capacity are we likely to need?  8GB, 16GB, 32GB 64GB......  I know it may vary between centres, but how do we find out?
c.       when running a backup while other users are still working in Front Desk. What happens to info changed/added whilst the back up is happening?  Eg. If I start back up at 6pm, and keep using front desk, and it finishes at 6:15pm, what happens to the info changed during that time – 6 to 6:15pm?
3.       when Version 17 is available for download..
regards
Cath @ lifecare Physiotherapy
Photo of nestchiro

nestchiro

  • 2 Posts
  • 0 Reply Likes
Ditto, we use 8GB USB drives, is this big enough?
Photo of DrMat

DrMat

  • 15 Posts
  • 6 Reply Likes
Should be ample... our backup file uncompressed is only 270mg or so
Photo of Timothy

Timothy, Business Care Manager

  • 761 Posts
  • 220 Reply Likes
Hi Cath. For most users there should be no issues with the removable USB drive currently in use. If the USB drive is not large enough to store an uncompressed backup, you will need to select the Use Compression option or find a larger USB drive.

When running a backup while other users are still working in Front Desk, only the data present at the time of starting the backup will be backed up. Any changes made after the backup has been initiated will only be captured in the next backup you run. 

Users can expect a pre-release of Front Desk Version 17 today.
Photo of DrMat

DrMat

  • 15 Posts
  • 6 Reply Likes
Love the idea of faster backups however we have just installed v17 and backups without compression are more than twice as slow as with compression?!  27s with compression, 1.01min without!
Photo of Cath Gomboc

Cath Gomboc

  • 20 Posts
  • 7 Reply Likes
Ours takes over 40 minutes with compression.  But at least I can do it in the day and others can use FD.  Before we would let it run overnight....
Photo of Timothy

Timothy, Business Care Manager

  • 761 Posts
  • 220 Reply Likes
Hi Mat. Speed of the backup, compressed or uncompressed, ultimately depends on the size of your database and the performance of your removable drives. For most users it will be faster though I think in your case that compressing the backup is more appropriate. 

Has anyone else tested the backup tool in version 17?
Photo of David Ayres

David Ayres

  • 16 Posts
  • 18 Reply Likes
Just tested for you and seems a bit better than normal though we normally use the Backup Utility.  Would there happen to be a new version of this available as well?
Photo of Andrew

Andrew, Community Manager

  • 344 Posts
  • 112 Reply Likes
Thanks David.

The external backup utility was primarily designed to use as part of an automated background process. The speed of the backup is generally of less importance when the backup is run in the background, however having said that there is already a 'no compression' option available when scheduling your backups.

As below, this is achieved by adding the /nozip parameter in the arguments of your scheduling software. In this example I am using the Windows Task Scheduler, and have added both the /S parameter to have it run silently in the background, and the /nozip parameter to skip compression.



These parameters are detailed in the 'Instructions' text file included with the Front Desk backup utility.

I hope this helps.