Fee Reduction/Write Off During Transaction

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  • Idea
  • Updated 4 years ago
  • Planned
  • (Edited)
We have some patients that we only charge Hicaps only.  However the remaining amount stays on their account until we go into Transactions and then do a Fee Reduction or Write Off.

Can this be more streamlined in the Billing window?  I feel like there should be an extra option here....

Photo of Meaghan - KingsWilliam Natural Health Care

Posted 4 years ago

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Photo of Joyaa Antares

Joyaa Antares

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Hi Meaghan,
There is a "reduction" box in the billing window already. SS will be able to show you a screenshot.
Best, J.
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Timothy, Business Care Manager

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Hi Meaghan. Thank you for bringing this to our attention. We agree that this process can be more streamlined. After discussion with our development team, we will work on including an option on the Bill screen that you can tick alongside any item with 'HICAPS/Tyro Only' payment terms. With this option selected, once the claim has been processed, a fee reduction for the remaining gap amount will automatically be applied. This will save users the added step of going to the Transactions tab to do this manually. If this new option is not selected, then the current process will remain. 
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Melanie Pascoe

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Hi, we just made an item called R/O and called it rebate only, then put that amount in the Hicaps line when billing.

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Timothy, Business Care Manager

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Hi Melanie. It is worth noting that the above changes should only affect users taking advantage of the HICAPS/Tyro integration with Front Desk. If you are processing claims directly on the HICAPS terminal and manually typing the benefit/gap amount back into Front Desk, the process will be unchanged. 

When using the 'HICAPS/Tyro Only' option when billing, the planned improvements announced above will look at the amount paid by the health fund during the HICAPS/Tyro integration process and automatically apply a fee reduction based on the gap amount remaining. 

We have some concerns specifically about creating and then billing a Rebate Only item code as you've described. Generally you would use the same item code and use an appropriate fee category to bill a reduced amount. 

Can we get you to open a support case at www.smartsoft.com.au/support so that we can review this with you?