Front Desk - Pre-Release Upgrades (19 November 2019)

  • 1
  • Announcement
  • Updated 6 months ago
  • (Edited)
We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone through our full internal testing and quality assurance but limited or no external real-world live testing. Pre-release builds are made available for users wanting the most up-to-date features.

To download software upgrades, click the link below:


Front Desk® - Practice Management System v20.0.0
This version includes the option to enable automatic sending of SMS appointment reminders, which can be configured per appointment type, practitioner and practice group. It is also possible to automatically send an appointment confirmation SMS at the time of booking an appointment. Please click here to view the detailed AutoSMS setup guide.

Further, this version includes the ability to set default item codes per appointment type, additional gender choices on patient files, treatment plan ‘states’ and options to copy message contents and open URLs when right-clicking SMS replies in the Messages section of the appointment book.

A full list of changes and improvements in v20.0.0 can be found here.

Front Desk® – Patient Booking Gateway v6.5.1
This version fixes a bug that prevented popups from working in certain web browsers and is recommended for all Patient Booking Gateway users. Changes from the previous upgrade include the ability to change the order of the booking questions from the default Location > Profession to Profession > Location. This can be configured in Front Desk > Patient Booking Gateway Configuration > Defaults.

A full list of changes and improvements in v6.5.1 can be found here.

Front Desk® – Web Appointment Book & Insights Dashboard v7.2.3
This version increases the minimum font size of value widgets and fixes an issue with the Patient Visit Average widget regarding the "Subsequent consultations need to be with the initial practitioner" filter.

Previous changes in v7.1.0 included the introduction of two new widget types to the Insights Dashboard:

The Appointment Book Utilisation widgets allow you to view what percentage of each practitioner’s working time is utilised.

The Patient Visit Average widgets display the average number of times new patients are consulted for each practitioner.
Other improvements include the option to view billed amounts minus reductions on billing widgets, improved loading times, optimisations for large databases, relocated graph legends with the option to turn them off and improved presentation of value type widgets.

Front Desk Insights Dashboard is an advanced reporting tool that allows you to monitor the health of your business using customisable widgets such as graphs, tables and KPIs. This application is available to Front Desk users at no cost and provides live business intelligence information, offering flexible feedback on day-to-day business operations. The Insights Dashboard user guide can be found here.

A full list of changes and improvements in v7.2.3 can be found here.
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Timothy, Business Care Manager

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Posted 6 months ago

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Kate Granger

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Hi, when I try and download the link for the new updates it says software cannot be found???

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Andrew, Community Manager

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Hi Kate

We took the download offline for a short time while we were investigating a possible issue. It is back online now.
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Benjamin Muir

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Hi, I got a call to ring regarding the upgrade. Has the upgraded file been updated or is it a false alarm?
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Andrew, Community Manager

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Hi Benjamin

I'm just confirming that we have already spoken to your office regarding this matter. If you need anything further please feel free to open a support case on our website: https://www.smartsoft.com.au/support/