Front Desk - Pre-Release Upgrades (21 August 2019)

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We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone through our full internal testing and quality assurance but limited or no external real-world live testing. Pre-release builds are made available for users wanting the most up-to-date features.

To download software upgrades, click the link below:




Front Desk® - Practice Management System v19.0.2

In this version, we have enhanced the Future Appointments Report to include export, email, SMS, mail merge and Mailchimp functions to allow users to easily follow up patients with no future appointments. This report is now available in the Reports menu in addition to the Reports and Utilities section on the Appointment Book. We have also added new tick and cross symbols to use on clinical note charts.

Previous changes in v19.0 include the Appointment Book remembering and re-opening to the same view (i.e. Day, Week, or Month view, and selected Practitioner / Practice Group). This version also includes the April 2019 Medicare Benefits Schedule, and support for Windows Server 2019, Microsoft SQL Server 2016 and 2017.

Minor changes to the Xero integration have been made, with the Daily Summary now including the payee provider number in the invoice reference for Bulk Bill and DVA payments submitted via Medicare Online. Additionally, details included in the invoice reference will now be included in the payment reference. 

The Xero integration is provided on a self-installation basis by following the detailed Xero Integration User Guide. For those users wishing to have an assisted installation and configuration of this interface, Smartsoft can provide this professional service by clicking here.

Key Xero integration features include:
  • 3 types of integrations: Daily Summary (recommended for most users), Detailed & Single Contact
  • Ability to synch practice groups to different organisations within the same Xero account or to separate Xero subscriptions
  • Detailed breakdown of payments in Xero to help with reconciliation
Before using this integration, please note that Xero does not provide any means to reverse an upload made to their system. It is essential that you test your integration using a Xero trial before uploading data to your live (production) Xero organisation. Xero offers a free 30-day trial organisation, which is ideal for this purpose.

A full list of changes and improvements in v19.0.2 can be found here.

Front Desk® – Patient Booking Gateway v6.5.0

This version includes the ability to change the order of the booking questions from the default 'Location > Profession' to 'Profession > Location'. This can be configured in Front Desk > Patient Booking Gateway Configuration > Defaults.

A full list of changes and improvements in v6.5.0 can be found here.

Front Desk® – Web Appointment Book & Insights Dashboard v7.2.3

This version increases the minimum font size of value widgets and fixes an issue with the Patient Visit Average widget regarding the "Subsequent consultations need to be with the initial practitioner" filter.

Previous changes in v7.1.0 included the introduction of two new widget types to the Insights Dashboard:
  • The Appointment Book Utilisation widgets allow you to view what percentage of each practitioner’s working time is utilised.
  • The Patient Visit Average widgets display the average number of times new patients are consulted for each practitioner.
Other improvements include the option to view billed amounts minus reductions on billing widgets, improved loading times, optimisations for large databases, relocated graph legends with the option to turn them off and improved presentation of value type widgets.

Front Desk Insights Dashboard is an advanced reporting tool that allows you to monitor the health of your business using customisable widgets such as graphs, tables and KPIs. This application is available to Front Desk users at no cost and provides live business intelligence information, offering flexible feedback on day-to-day business operations. The Insights Dashboard user guide can be found here.

A full list of changes and improvements in v7.2.3 can be found here.
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Timothy, Business Care Manager

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