Front Desk - Pre-Release Upgrades (24 February 2020)

  • 1
  • Article
  • Updated 3 months ago
  • (Edited)
We are pleased to announce the following Pre-release upgrades for the Front Desk suite of products. Pre-release versions have gone through our full internal testing and quality assurance but limited or no external real-world live testing. Pre-release builds are made available for users wanting the most up-to-date features.

To download software upgrades, click the link below:



Front Desk® - Practice Management System v20.0.9
Front Desk v20.0.8 includes further improvements for automatic SMS reminders in large practices. This upgrade is highly recommended for users who have previously upgraded to v20 and are using automatic SMS features. Please click here to view the detailed AutoSMS setup guide.

Front Desk is no longer compatible with SQL Server 2005, or versions of SQL Server running at a SQL Server 2000 compatibility level. If you are running one of these versions, a warning message will be displayed when Front Desk is opened. For assistance upgrading to a later version of SQL Server, please open a support case.

A full list of changes and improvements in v20.0.9 can be found here.

Front Desk® – Patient Booking Gateway v7.0.2
Improved workflow of guest registration process when entering an email that is already in use. Resolved an issue which stopped patients completing an online appointment when using recently updated web browsers. This only affected embedded sites when the domain name of the website and that of the Patient Booking Gateway were different. To comply with new browser security requirements, using an SSL certificate is now compulsory. Changes from the previous upgrade resolved a bug which prevented popups from working in certain web browsers. This upgrade is recommended for all Patient Booking Gateway users.

A full list of changes and improvements in v7.0.2 can be found here.

Front Desk® – Web Appointment Book & Insights Dashboard v7.2.4
This version increases the minimum font size of value widgets and fixes an issue with the Patient Visit Average widget regarding the "Subsequent consultations need to be with the initial practitioner" filter.

Previous changes in v7.1.0 included the introduction of two new widget types to the Insights Dashboard:

The Appointment Book Utilisation widgets allow you to view what percentage of each practitioner’s working time is utilised.

The Patient Visit Average widgets display the average number of times new patients are consulted for each practitioner.

Other improvements include the option to view billed amounts minus reductions on billing widgets, improved loading times, optimisations for large databases, relocated graph legends with the option to turn them off and improved presentation of value type widgets.

Front Desk Insights Dashboard is an advanced reporting tool that allows you to monitor the health of your business using customisable widgets such as graphs, tables and KPIs. This application is available to Front Desk users at no cost and provides live business intelligence information, offering flexible feedback on day-to-day business operations. The Insights Dashboard user guide can be found here.

A full list of changes and improvements in v7.2.4 can be found here.
Photo of Timothy

Timothy, Business Care Manager

  • 919 Posts
  • 272 Reply Likes

Posted 3 months ago

  • 1

There are no replies.

This conversation is no longer open for comments or replies.