Extending Group Appointment Recurrence

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  • Updated 5 months ago
  • (Edited)
When you set up a group appointment you select how many weeks you would like it to repeat. You then continue and book in patients to all future group appointments. However if you decide you want to run the class (group) for more sessions over 10 more weeks you can't extend the recurrences to the initial group adding more weeks. You have to go and start another group appointment. The patients that then think they are booked in for the entire year, drop off and out of the class. This causes all sorts of issues with retention and consistency for patients.

Can you please add in an option to increase the recurrences of the group booking, this will assist with the issue.
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Vital Core

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Posted 5 months ago

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Rachel Bruce

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YES PLEASE!!!!! I think I've raised this before.

Being able to "edit" future recurrences would be awesome.
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Physiosouthwest

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Yes Please. And at the same time let us as well been able to book the block, somehow let us able  to receipt the block booking.
(Edited)
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Kerry Marsh

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This is not the optimal answer but you can right click on the final Group Appointment in the diary and select Make Next Appointment. Then find the spot in the diary and right click on your mouse and choose Make Appointment and it will add it in. Do not select the one below it that will come up with zero patients. Then go to each of the subsequent dates and add it in the same way. Its a bit cumbersome, but it achieves your needs.
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In Stride Health Clinic

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It doesn't place that new class within the recurrent class list.  You still will need to add the clients into these classes.
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Kerry Marsh

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Yes it does if you choose Make Appointment the clients come with it. It does not if you choose the second Make Appointment option which will show 0 patients. I use this option all of the time when scheduling booster group sessions.
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Rachel Bruce

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I'm pretty sure that whilst it does make an additional appointment, the newly made appointment is not part of the recurring booking group, it is a stand alone appointment but just happens to have the same patients in it as that is what has been selected to happen.
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In Stride Health Clinic

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Would love to be able to do this as well. 

If you want to add extra classes to the recurrent group you need to delete them all and start again.  This is not favorable as clients may have already changed classes or be placed into extra classes amongst these sessions - therefore you need to check each session before doing this.

Adding classes to the end doesn't include them into the recurrent class group of sessions.

We also have the issue of moving classes across practitioners during leave/illness.  So when creating the recurrent classes you need to have one practitioner open so you can put the classes into their diary then move across the days you need to move to another practitioner.  Very time consuming but the only way to do at this stage.

Yes this has been raised before.

Sharon
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Timothy, Business Care Manager

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Hi all. At this stage, group appointments created using the ‘Make Next Appointment’ function do not link into an existing series. As a workaround, note that after using the Make Next Appointment feature, you can create a new recurrence e.g. to create the next term’s classes.

To do this, right-click the existing group appointment and select Make Next Appointment.



Right-click on the appointment book where you’d like to add the class and select Make Appointment. This will copy all the patients from the selected group appointment to the new group appointment. Make Appointment (No Patients) allows you to create a new group appointment with no patients.



Once you’ve made the next group appointment, you can choose to set a new recurrence.