GST doesn't show well on Invoices/Statements

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  • Updated 2 years ago
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I've noticed on our statements, there is no mention of GST and therefore it is not accurate numbers. I've then gone to email them the invoices to get the difference, but noticed even on the invoices it merely has a tiny note about the GST below the item...and doesn't include it under 'Fee', 'Billed, or 'Owing' - it only shows GST on the bottom under 'Outstanding amount'.

Is this a setting that can be fixed?

Thanks, Sarah
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Posted 2 years ago

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Timothy, Business Care Manager

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Hi Sarah. The latest version of Front Desk includes a number of changes to statements, invoices and accounting practices to make it compliant with current accounting systems. This was the first step required before we can integrate with Xero and MYOB Cloud. Previously, statements were a hybrid of a statement and a tax invoice and could be used to fulfil tax invoice requirements, even though we also had an invoice option. In the new accounting system, statements are no longer a tax invoice and simply provide a summary of invoices (without GST), which is consistent with commonly used accounting packages on the market.

Front Desk invoices have been designed to meet accounting and ATO requirements. More details on ATO requirements for invoicing can be found here. To meet GST requirements we are indicating which items are GST inclusive, and displaying the GST total in a separate line beneath the listed items. Further, due to the complexity of the businesses that use Front Desk, items can also be billed from more than one entity with different ABN numbers on a single tax invoice. The GST for each entity with an ABN will be shown in the summary at the end of invoice line items. It sounds like you need to move to using Invoices rather than Statements for your billings.

If you require further clarification on this, you're welcome to contact our helpdesk by opening a support case at: