GST tick box when billing

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  • Updated 3 years ago
Hi all.  Small first world Frontdesk problem experienced when billing for an item - for example equipment - that may or may not have GST added.  As you are completing the transaction and type in the amount, and then tick the GST box the item amount resets to $0.00, resulting in using mouse to go back and re-type in amount.  Can this default setting be looked at?
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Julienne Locke

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Posted 3 years ago

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Andrew, Community Manager

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Hi Julienne

Front Desk can automatically add or remove GST from an item, but it is based on the fee saved within the Item Code itself rather than an amount typed at the time of billing.



With the example above, the set fee for this equipment is $55.00 which includes GST by default. 



If I were to then deselect 'Include GST' when billing, it would revert to the saved amount without including GST, which in this case is $50.00.  If possible, the fee should always be set for each fee category under each item code to allow this functionality.

If the fee has been left as $0.00 within the item code, when you select or deselect 'Include GST' it is adding or subtracting from 0, which in your case is 'resetting' what you've typed manually back to $0.00.

We are of course open to reviewing this functionality if there is interest, but I did want to explain how this is intended to work currently.  As always, please comment below or like Julienne's post in the top right of the screen to express your interest.

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Julienne Locke

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Thanks for the comment Andrew.  We dont load every product we sell into Frontdesk and only use it this way for some categories that may or may not have GST in it.  We have a generic item code called PT Equipment.  It almost always creates a double entry for us... I would love to hear what others do with it