Health Fund Only

  • 7
  • Idea
  • Updated 2 years ago
  • Planned
In the instances when practitioners charge patients as "Health Fund Only", it would be helpful to have the option (a tick box?) to write-off the difference / balance as we are processing the transaction.  

At the moment we have to go to the "Transaction" tab and write it off after the transaction is completed - a two-step process that, when it's really busy, sometimes gets missed as staff attend a call or the next patient and forget to go back and do it later.
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SydSportsMed

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Posted 2 years ago

  • 7
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PETER KARAGIANNIS

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Totally agree it would be a great option as its processed, it is missed by staff and can remain as outstanding balance, great idea.
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Physiosouthwest

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Totally agree this would be handy as yes it does get missed.
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Andrea

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We do the hicaps transaction first, then enter the acct for the full amount and the (unpaid) gap as a fee reduction. Then the patient understands they are getting a discount, there is no outstanding balance, and we aren't writing off what isn't really a bad debt.
(Edited)
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SydSportsMed

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Isn't that still a two step process?  How much easier would it be if you had a tick-box and it showed on their receipt as a fee reduction? :) 
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david donkin

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and if you're using an integrated system like frontdesk with tyro you can't do health fund first
be a great optoin to write off / reduce on the spot
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Andrea

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Fair enough, though it only takes a few seconds and we don't do it much!
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Timothy, Business Care Manager

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Hi all. Thank you for this feedback.

We are considering what the best solution to this scenario is. Our initial thought when using the HICAPS/Tyro Only feature is to introduce an option that would display a window similar to the Write Off/Fee Reduction window (shown below) when the health fund benefit is returned to Front Desk. This would allow practices to allocate the remaining gap amount to selected items on the bill as either a write-off or fee reduction.

Does this sound like a suitable solution in each of your practices?

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SydSportsMed

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Looks good to me. :)
Me too!  This is an extremely useful feature for us...
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Ki

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Hi there, is there any update about this?
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Timothy, Business Care Manager

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Hi Ki. This idea is definitely on our development list but as a lower priority to the billing engine changes and Xero integration. We hope to include this in an update due for release in approximately a month.