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Posted 4 years ago
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In my opinion you would be moving to greatly inferior products and for no financial advantage. Both Cliniko and CorePlus charge for additional license too and after a year you will be paying more. Clinko is just too simplistic and the work flow in CorePlus is terrible. I laughed when I saw a job advert by Cliniko looking for helpdesk staff “no qualifications or experience required – just a good personality”. I know the Smartsoft staff are all Uni graduates and I feel like I am dealing with professionals. CorePlus was developed by people that don’t seems to have any practice management experience. A Psychologist friend of mine asked me to look at it for him and from what I could tell you couldn’t bill directly from the appointment book. You have to close the appointment book, go into the billing section, search for the patient and then bill....then close and go back to the appointment book ?? I would suggest that your gripe for having to pay, what I think is $600 once off to add another user for a system that has run your practice for 5 years is not well founded.
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Tony Taddeo, Managing Director
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Apologies to Danielle and Spiro.
Tony
Tony Taddeo, Managing Director
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Your only point I agree with.
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Joel from Cliniko here, I hope you don't mind me posting on your forum, I just wanted to clarify two things:
1. Tony, you seem to address Chris as though he is involved with Cliniko or it's his product in some way. He's not, I don't know who he is.
2. It's correct that we don't care about qualifications or experience for our support team (or anyone we hire). That doesn't mean our standards are low or it's a cost saving thing. We pay our team very well (much higher than listed above) and are very selective.
I won't get into any other things mentioned about our product, it's not the place for me to do so.
Joel
Tony Taddeo, Managing Director
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You are welcome here.
Our point was that we do care about qualifications and experience when hiring professional staff and this is a valid point of differentiation between our offerings. There is room for everyone, I'm happy that we let the consumer decide what is best for them.
Cheers
Tony
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Tony Taddeo, Managing Director
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