Hi has anybody compared cliniko, coreplus or other web based software against frontdesk.

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Hi has anybody compared cliniko, coreplus or other web based software against frontdesk. If yes i would be very interested in your comparison.  esp re: costs on having it on multi devises, icloud backup, and support.  My biggest concerns with frontdesk is having to purchase 2nd licence because i want to run it on my tablet/laptop. Still sole practitioner and receptionist. against no fees to have it on other devises with the other software companies. Been using frontdesk for 5 years, don't want to leave so tell me on pro's and con's for each software company please. 
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danielle

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Posted 4 years ago

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Spiro Vithoulkas

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In my opinion you would be moving to greatly inferior products and for no financial advantage.  Both Cliniko and CorePlus charge for additional license too and after a year you will be paying more.  Clinko is just too simplistic and the work flow in CorePlus is terrible. I laughed when I saw a job advert by Cliniko looking for helpdesk staff “no qualifications or experience required – just a good personality”.  I know the Smartsoft staff are all Uni graduates and I feel like I am dealing with professionals.  CorePlus was developed by people that don’t seems to have any practice management experience. A Psychologist friend of mine asked me to look at it for him and from what I could tell you couldn’t bill directly from the appointment book.  You have to close the appointment book, go into the billing section, search for the patient and then bill....then close and go back to the appointment book ?? I would suggest that your gripe for having to pay, what I think is $600 once off to add another user for a system that has run your practice for 5 years is not well founded.

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Danielle Slade

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Chris is your reply directed at me? I am confused. why do I need to think before opening my mouth??
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Chris Parkinson

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That comment was actually directed to Spiro, not you Danielle. You had a query, and Spiros response was insufficient to say the least, in that he provided no detailed analysis on the other products in the marketplace. I can't imagine his comment helped you make an informed decision. I'm sorry for the confusion.
(Edited)
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Tony Taddeo, Managing Director

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Hi Chris Parkinson your post was removed as we considered it as abusive to other members of our community.  We will always encourage open comments, but there is no room here to be rude to others.

Apologies to Danielle and Spiro.

Tony
(Edited)
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Tony Taddeo, Managing Director

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<<there's no point in continuing the discussion>>

Your only point I agree with.
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joel

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Hi,

Joel from Cliniko here, I hope you don't mind me posting on your forum, I just wanted to clarify two things:

1. Tony, you seem to address Chris as though he is involved with Cliniko or it's his product in some way. He's not, I don't know who he is.

2. It's correct that we don't care about qualifications or experience for our support team (or anyone we hire). That doesn't mean our standards are low or it's a cost saving thing. We pay our team very well (much higher than listed above) and are very selective.

I won't get into any other things mentioned about our product, it's not the place for me to do so.

Joel
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Tony Taddeo, Managing Director

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Thanks Joel

You are welcome here.  

Our point was that we do care about qualifications and experience when hiring professional staff and this is a valid point of differentiation between our offerings. There is room for everyone, I'm happy that we let the consumer decide what is best for them.

Cheers
Tony
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Bill

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As a former user of Frontdesk I can say Tony's attitude here on these posts is reflected in his attitude in general. He states the signing on to support service was optional, but I felt like I was intimidated to do so. I was even told I risked all of my data being lost. He was terrible to deal with in my opinion. When he compared himself to Steve Jobs was probably a low point. I am not using either Cliniko or Coreplus now, but I am extremely grateful to be away from Frontdesk, and be free of Tony (Also the cloud is great, and the money you save is huge).
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Tony Taddeo, Managing Director

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Bill, we are happy you have your say. We do inform people that a support and upgrade agreement is important when running business critical software, however it is optional. Im sorry you saw this as intimidation.
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Simone Tenae Thomas

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I've compared so many over and over. I would love a cloud based option, but nothing out there quite compares to Frontdesks abilities. Plus Frontdesk in comparison to some other platforms is very user friendly.