How is the Patient Booking Gateway different?

  • 3
  • Article
  • Updated 2 years ago
  • (Edited)
The Front Desk Patient Booking Gateway is a highly customisable and sophisticated online booking solution that is fundamentally different from other booking systems on the market. Here’s why:

Your Brand Remains the Focus
The Patient Booking Gateway is designed to promote and build your brand, not the brand of a third-party booking service. Your patients won’t be bombarded with emails advertising the services of other health professionals and they won’t be asked to complete surveys following their appointment.

Protects Patient and Practice Privacy
Your patient and appointment data resides in your system and your system only. Your booking data is not shared with any third-parties, including Smartsoft, which means that it cannot be misused or sold. Communication and marketing efforts concerning the Gateway are handled in line with your existing marketing processes and policies. 

The Patient Booking Gateway also protects the privacy of the appointment book by offering appointment times to patients in a controlled manner. Patients never see your Front Desk appointment book or a list of all availabilities, which means visitors on your website won’t be able to gauge how busy your practice is. The Gateway also includes features to prevent patients from searching your appointment availability excessively (data mining).

Designed for Front Desk
The Patient Booking Gateway takes full advantage of all the advanced appointment book features in Front Desk, including practitioner days, appointment book rules, appointment types with per practitioner intervals, new patient restrictions and more. There’s no need to pre-reserve times for online bookings, which means that appointment slots are never wasted. With tight integration to the patient file, the Gateway also takes into consideration an individual patient’s upcoming appointments, default practitioner, last practitioner seen, group class restrictions and linked family members.

Other booking systems do not consider this information, which can lead to incorrect bookings, more time spent correcting errors, wasted appointment timeslots and less convenience for patients.

Your 24/7 Receptionist
The Gateway’s features come together to create a 24/7 digital receptionist that considers the decision points of admin staff to book valid appointments. It's also designed to work side-by-side with staff in high concurrency environments and includes features that prevent double bookings. Patients can also cancel and reschedule their appointments based on your practice policies. For example, patients may be required to phone the practice for appointment changes within 24 hours of the booking, but outside of this period, changes can be made online without any staff intervention. 

Want to learn more? Book an obligation free demo now!
Practices using the Gateway are seeing up to 50% of new patients booking online, with some practices booking 500+ appointments online per month. If you’re not using the Patient Booking Gateway, you can learn more about how it can be customised for your business with an obligation free 30-minute demo with our Business Care team. Click here to request a demo.

Photo of Timothy

Timothy, Business Care Manager

  • 928 Posts
  • 273 Reply Likes

Posted 2 years ago

  • 3

There are no replies.

This conversation is no longer open for comments or replies.