How to post a suggestion

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  • Updated 4 years ago
Over the past two months we have received a lot of great feedback and suggestions on our new community.

To make sure you are submitting your ideas in the correct way, please follow these simple steps so that we can better understand your suggestion so that it has the best chance to be considered for implementation. Please note that while Smartsoft may not reply directly to all ideas, we are monitoring all posts. Often we are allowing time to gauge interest from other users. 


Firstly, make sure you are reading through the search results that come through after entering your idea. There is a chance someone has already submitted your idea, or a similar idea, in an existing post that can be contributed to. If you can’t find a relevant post, then proceed to create a new post.

When creating a new post be sure to:
  • Set it as an idea
  • Set the appropriate category


For maximum impact we ask that you include the following in your description:
  • State the problem/limitation you are experiencing
  • How this problem/limitation affects you
  • Provide a suggested solution if you have one
Providing us general solution only like “we need more reports” makes it hard for us to evaluate your idea. Remember that we are programmer types that like to analyse things and appreciate lots of detail :)

If you see an idea by another user that you like, either add a short comment or just click Like at the top of the page so that we can gauge the demand for this idea.
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Timothy, Business Care Manager

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Posted 4 years ago

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