How to use the Smartsoft Community

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  • Updated 4 years ago
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Finding Information and Posting Questions

  1. Posting and searching
    Posting a new conversation and searching for an existing conversation are started the same way, by typing into the box found at the top of the Smartsoft Community main page, or at the top of your chosen category. The system will first search for an existing conversation for you to join and add to. If a match can't be found, then you can choose to start a conversation of your own.

  2. Posting basics
    If you do start a new conversation, please try to provide as much relevant information as you can to help the community help you. When creating a post you can also select the category it belongs to, the 'sentiment' and even note down how you're feeling. The extra information isn't mandatory, but it can make replying to your conversation easier for the community.

  3. Pictures really are worth 1,000 words!
    A screenshot goes a long way toward communicating clearly your question or answer. To add an image, click on the "Add Image" icon in the tool-bar when creating your post to add an it as an attachment.

    Tips for Browsing Topics or Keeping Up to Date
  • Use categories to find information about a specific product or feature. The Smartsoft Community main page will show conversations across all categories, or you can use the Categories page to browse conversations relating to a specific product.
  • Subscribe to posts about a specific category. Your community profile can be set up to automatically receive e-mail notifications when a new topic is posted or updated for a particular area. You can also choose to follow individual conversations and receive updates with each reply by clicking the 'Follow' button.
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Andrew, Community Manager

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Posted 4 years ago

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