Is it possible to refine the online booking gateway so that only certain types of appts can be booked please?

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  • Updated 2 years ago
We have had a couple of instances recently where patients have booked themselves in for treatment with a practitioner through the gateway in times when the practitioner is only available for hydrotherapy (which is in a completely separate location). We have group hydrotherapy classes which are added to Front Desk quarterly but there are also times available for 1:1 hydro sessions which is where the recent treatment bookings have been made.

At present when adding a rule to the appt book we only seem to be able to say the whole time is or isn't available for the scheduler/gateway but are not able to refine this further to be able to specify appt types.

Would you consider this for a future update at all please or do we need to find a make shift solution to get around this issue?
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Rachel Bruce

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Posted 2 years ago

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Rainer Maier

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This would be a great addition. I have seen another booking gateway that allows practitioners to have only defined types of appts available to be booked with them specifically, at specific times.
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Timothy, Business Care Manager

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Hi Rainer. Several of the other online booking systems require you to reserve times on your diary for online appointments. Generally, these reserved times cannot be taken up by reception staff in-house and are often wasted when no online booking occurs. Our Patient Booking Gateway allows you to book at any time without reserving any appointments exclusively for online bookings, which saves appointments being held unnecessarily.

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Timothy, Business Care Manager

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Hi Rachel. To clarify for other users, the gateway does of course allow you to set availability for online bookings per practitioner and allow you to nominate what appointment types are offered to existing and new patients. All appointment types offered (e.g. standard consult, reassessment) can be booked at any time when the practitioner is available.

Presently, it is not possible to restrict what appointment types can be booked within certain time frames within the practitioner availability though we are considering this for a future update.
(Edited)