Some of our insurers are asking for us to include the treating practitioners workcover number on our monthly invoices, but I have not had any luck working out how to do this. Any guidance would be appreciated!
You can set up an 'Override Provider Number' within the practitioner file to use a Workcover number when concerning Workcover patients.
From the PractitionerFile, go to the 'Provider Numbers' tab and select Add, then enter the Workcover number you want to use and to which patients it should apply (either by Fee Category, Health Fund, or both).
In the example below, it will override Anne Smith's default provider number '1546789T' with the provider number '1234567W' if the patient is in the Workcover fee category.