Issue with deleting appointments in patients file

  • 1
  • Problem
  • Updated 9 months ago

There appears to be an error with deleting appointments. When in a patients file and you go to appointments and then click on a future appointment, then click delete on the right-hand side: it prompts you to confirm ‘record as cancelled’, ‘email cancellation and ‘set recall’. There have been numerous occasions where it appears the appointment is deleted but ends up still being there when the patients file is opened and checked. This is often accompanied by a ‘An unknown error has occurred’ – which can also be delayed. It is also currently impossible to delete numerous future appointments as it causes the system to freeze.






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James Hunter

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Posted 9 months ago

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Andrew, Community Manager

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Hi James

For technical queries it is best to contact our helpdesk directly, so that we can support you in a timely manner. The Community is for collaboration with other users of Front Desk, and isn't a suitable channel to reach our support team. 

So that we can assist you further, please open a support case on our website: www.smartsoft.com.au/support