Issues sending emails - issues with mircosoft integration

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  • Updated 7 months ago
Just wondering whether there are other clinics having integration issues with the Microsoft Suite via Office 365?  Some computers are having issues opening word documents, sending email invoices and sending emails.  Despite re downloading and linking, this may occur multiple times per week and is causing massive frustrations and issues for our team.

If sending bulk invoices, it might error after the 9th invoice (of 40) to send and all are generated as being sent.  We have to manually screen shot the screen to see who's has said it has sent and manually generate, save to PDF and then attach to email.

Just wondering if others are having this issue?
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Julienne Locke

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Posted 7 months ago

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Joyaa Antares

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We don't send out bulk invoices. 
We find that when emailing out an invoice or letter (e.g. to a GP) it is best to open our email program (Outlook) before we send anything.
I don't know if this helps you though.
(Edited)
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Julienne Locke

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thanks Joyaa... sometimes that works for us, moretimes lately it hasn't.  We've never had this issue before, same computers, same subscriptions.  Weird
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Andrew, Community Manager

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Hi Julienne

We are not aware of any issues with the Microsoft Office or Office 365 integration; however we have seen that some ‘online’ installers of Microsoft Office do not properly install the necessary integration components automatically. Rather than use the online installers, which can minimise the number of components and features installed, it is best to download and use a full offline installer for Office to your computer. This particularly affects the lower end versions of Office, such as Home and Business versions, with fewer issues on the Professional and Enterprise versions. The other possibility is that virus scanners can affect the communication between Front Desk and Microsoft Office, so if you are having a problem they should be temporarily disabled to confirm if they are causing an issue.  Please refer to your technical provider for assistance with the installation of Microsoft Office and investigating the possible interaction with your virus scanner.

In relation to emails stopping after sending part of your bulk-invoicing batch, this sounds like a rate-limiting issue with your email provider.  Essentially, when you try to send a large number of emails in a short period of time, your email provider can think you are sending spam and try to slow this process down.  You can either contact your email provider to have your rate-limiting altered, or you can use the provided Smartsoft email gateway for accounts.  This is a free email service we are providing, and there is no rate-limiting when sending through this process.  Please see the image below to set this option.