Last Appointment Date

  • 4
  • Idea
  • Updated 4 years ago
  • Implemented
When opening up a patients file it shows the Last Appointment and Next Appointment. However if a patient didn’t turn up for that last appointment it means it is a missed appointment but shows it as a last appointment. This can create problems as we assume is the last appt they were treated. Is there a way that instead of showing the last appointment, maybe the last attended appointment?
Photo of Janette


  • 9 Posts
  • 1 Reply Like

Posted 4 years ago

  • 4
Photo of Patient Care Team

Patient Care Team

  • 3 Posts
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This would be very helpful to us too - we have patients who have been archived, made an appointment then didn't attend and this gets confusing when booking them in again - especially for our part time receptionist
Photo of Trevor Thomson

Trevor Thomson

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A variation on this theme is that if the no show patient is a new patient, when they finally do come in, the default billing has changed from new patient to ongoing patient  and the time allocated has defaulted to an ongoing appointment. The receptionists usually do not pick this up.
We find it is misleading if we've charged for a missed appointment but it doesn't show under missed appointments because they were charged. We end up having to make notes under Events. It's useful to be able to see if a client is persistently missing appointments...
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Judy Maier

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Yep I agree with all of the above, this causes us constant problems.  Also if we bill a missed appt we don't want it showing as a completed appt - we still want it statistically to show as missed.  It would be super helpful if the appt only showed as last appt if it was billed for an attended appt AND if this could show the practitioner as well ..... a patient may have had a massage last month but may not have seen the chiropractor for six months, but it will still show last appt as the massage.
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In Stride Health Clinic

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It would also be great it you could define between the two diaries and modalities.  We have two locations and 5 modalities.  So if the patient has been seeing the Physio at the studio then makes an appointment for the Podiatrist at our Clinic location - it shows the client has been seen within the last three months.  Therefore the client gets put into a shorter appointment in error which is not usually picked up till they come in and are seeing the practitioner.   With reception staff and practitioners creating the appointments this can get quite annoying for the practitioner trying to see a new client in a shorter consultation and for the client expecting the appropriate treatment in the appropriate time that should of been allocated to them.
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Steven, Business Care

  • 281 Posts
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Hi Everyone

Thank you for your feedback. This this feature has been implemented in Front Desk version 16.9.15.

Steven, I'm wondering if there is a way of billing a patient for a no-show/cancellation?  At the moment, we are just billing the patient, and I'm not sure the above would actually solve our issue?

If a patient was to cancel/no show and get billed, can there be some kind of tick box or something to differentiate it from a normal billed appt?  Ta