Letter tags : 1. Can they be shown on Email templates? 2. Why are some letter tags not available for emails? (Can they be added?)?)

  • 1
  • Question
  • Updated 2 months ago
  • Answered
One post. Two questions:

1. Letter tags - can they be shown on email templates?

When creating a new "standard letter", a very helpful list of all of the letter tags appears on the right side of the screen.
When creating a new "standard email", the same tags apply (see https://community.smartsoft.com.au/smartsoft/topics/front-desk-standard-letter-tags), but no list of letter tags is provided.  Would it be possible to add such a list?

2. Why are some letter tags not available emails? 

It seems that some of the letter tags (e.g. <<GP Name>>) is available for letters but not for emails. (This is not made clear in the post linked to above). Is this simply an innocent error, or is there a reason for this?  (If the latter, would it be possible to provide users with a list of tags that are available only for messages?)

Thanks Team.  Joyaa
Photo of Joyaa Antares

Joyaa Antares

  • 328 Posts
  • 95 Reply Likes
  • happy!

Posted 3 months ago

  • 1
Photo of Andrew

Andrew, Community Manager

  • 366 Posts
  • 114 Reply Likes
Hi Joyaa

I believe these questions were already answered by our helpdesk in detail yesterday. You can consider the list of letter tags here to be complete, other than the inconsistency in the <<GPName>> tag. As discussed the <<GPName>> tag is usable in Standard Letters, while the <<GPFullName>> tag can be used with emails and SMS. This has already been flagged with our developers.

There are also some exceptions depending on where the tags are being used, as certain tags are situational. For example the <<AppointmentTime>> tag needs to reference a specific appointment and needs to be triggered from the Appointment Book.

Your suggestions have been noted.
Photo of Joyaa Antares

Joyaa Antares

  • 328 Posts
  • 95 Reply Likes
Thanks for helpfully clarifying these points Andrew.
Photo of Timothy

Timothy, Business Care Manager

  • 880 Posts
  • 266 Reply Likes
Hi Joyaa. Front Desk v19.0.1 is now available for download at www.smartsoft.com.au/support. The <<GPName>> letter tag is available in Standard Letters and the <<GPFullName>> letter tag is available in SMS and Email.
Photo of Joyaa Antares

Joyaa Antares

  • 328 Posts
  • 95 Reply Likes
Thanks for taking the time to let me know Timothy.
Photo of Joyaa Antares

Joyaa Antares

  • 328 Posts
  • 95 Reply Likes
Folks - out of interest - is there a crossover between the standard letter tags and the tags used in the booking gateway (<<CLINICNAME>>, <<LOCATIONNAME>> etc.)?

Thanks.  Best, Joyaa