We understand that practitioners don’t always follow the policies of shutting down Front Desk when they are finished using it.
If one of your practitioners are receiving a message when they attempt to log in because you have reached your user limit, you can go to System Information, select the Network tab, and click on View Current Users
This will give you a
view of who is currently logged in and may help identify who you will need to
If you are using a
terminal server environment, an admin user does have access to log individuals
off, and you can take over a session to save data and log them off safely. For
more information on this subject, we recommend consulting your IT technician.
I believe you are suggesting that you would like to be able to have a button from the Front Desk Logins screen so that you can log users out remotely. If there is interest, it is something we can consider however the reason why it isn’t already an existing feature is that we didn’t want to create a risk of a partially completed record or clinical note being lost.
Often we fall into the issue that a staff member has not logged out of smartsoft and then another user can't access the system. Based on the fact that I can't access computers that are in the clinic rooms when required to log out staff, this becomes an issue.
Can smartsoft look at adding in a function for the Practice Managers access only - to be able to see who is logged in and be able to override and log out someone that is not even in the building to allow access to staff that are.
While we agree this functionality would be convenient in some circumstances, we do have concerns with the potential for data loss when forcefully closing the Front Desk program. It's not possible to save all pending data and even when it is possible it may unintentionally overwrite original (wanted) data.
Our feeling at this time is that the best course of action is to access the machine, verify what is open on screen and log-out gracefully.
We are playing around with a way to increase licenses in this case temporarily, but we are not sure where this will go.