Mark SMS as a recall

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  • Updated 3 years ago
  • (Edited)
Hi guys,

New version is great, so many improvements, thanks!  One thing you've changed is the SMS's.  We used to be able to change an SMS in Events and mark it as a Recall, so we can easily see we've followed up with a patient. 

That function is gone with the new version 17 release.  Any chance of getting it back?


Photo of Meaghan - KingsWilliam Natural Health Care

Posted 3 years ago

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Photo of Gerry

Gerry, Senior Application Developer

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Hi Meaghan

The way SMS are sent and recorded has been revised in the latest version due to the addition of SMS delivery receipts. Even though SMS are displayed in Events, we didn't expect people would need to change the Event Type from "SMS Message", but thank you for raising this with us.

We're happy to consider making this change in a future version of Front Desk, based on demand.
Yes love the new SMS tab.  Extremely useful, particularly with people saying they never got their reminders!  Thanks for considering.