Medicare / DVA Online Claiming - Payment Processing Delays

  • 1
  • Announcement
  • Updated 3 years ago
  • (Edited)
We have received reports from users of Medicare / DVA Online Claiming that some Payment Reports are not being received within the usual time-frame.  In Front Desk claims may appear to be Processed, however the option to Allocate is not available.

Please note this is due to potential delays in processing by Medicare / DVA, and users should be able to allocate as per normal within the next few business days.
Following a public holiday Medicare / DVA often have a backlog of claims to be cleared before returning to normal processing times. Additional delays may also occur following Anzac Day on Tuesday, 25 April.

We recommend the following:
  • DO NOT manually allocate payments for outstanding claims. The Medicare payment report is only delayed, and once received you should be able to automatically allocate the payment from the Medicare/DVA claims window.

  • Continue to process Medicare / DVA payments using the 'Process' button as per usual over the following days, understanding that the payment reports are currently being delayed. Please note you may need to adjust the date range in the Medicare / DVA claims window to properly process all outstanding claims.
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Andrew, Community Manager

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Posted 3 years ago

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