messenger log out not happening

  • 3
  • Problem
  • Updated 1 year ago
  • Not a Problem
Hi, we are finding that messenger does not automatically log people out when they log out of frontdesk.
For example, I received a messenger message today and it has shown up on 3 separate computers despite the fact that not only have I logged out of the frontdesk sessions that I had going on different days but the computers here are all either shut down overnight (with the exception of our main database) or are restarted every morning when I arrive.

It seems that we need to manually and separately exit messenger from the task bar to actually log out.
Is this correct?

Thanks
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Rachel Bruce

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Posted 1 year ago

  • 3
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Western Region Health

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We have this same issue...
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Better Life Centre

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We are also finding issues with Messenger:

1. It does not come on when we log into Front Desk
2. It runs in the back ground when we log off Front Desk (although it shows people as logged off)
3. One professional does not show up as logged in despite having it open

Thank you for your support.

Regards,

Jane
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Steven, Business Care

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Hi Rachel
 
We are not aware of any issues with the Messenger failing to close with Front Desk. 
So long as Front Desk is being closed correctly (not force closed via Task Manager) the two applications should be appropriately linked and close / change users with Front Desk.
 
It is also possible that another process is interfering with the inter-process messaging of Windows. We rely on this Windows service to link actions across the two processes, however 3rd-party products (particularly those designed to monitor/limit other processes) can interfere with this link.  
 
As this is likely specific to your environment, please open a support case on our website for further assistance:  www.smartsoft.com.au/support
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Joyaa Antares

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We get this a little, but less than we used to 1-3 years ago.  It may be worth looking for any consistent patterns in occurrence of this problem - does it only occur with certain computers or with all?  Is it more common on some than others?  This may give a clue as to possible software conflicts. Best, J.